• The Customer Delusion

    Jun 27, 2014 | 04:00 am

    The Customer Delusion It’s pretty pointless building things that your customer doesn’t need or want. The first steps necessary in understanding how to deliver value to the customer: 1. Identify the value. – This must be done from the customer’s perspective. 2. Identify how that value is actually created. Lean thinking describes this as identifying and mapping the value stream – the […]

  • How to Measure Business Value

    Jun 10, 2014 | 01:01 am

    How to Measure Business Value We’re often asked the question “How do I quantify value?” For many businesses this is a matter of balancing risks against (Estimated Sales – Cost of Development). It is the quantification of the risk element that poses a problem, but if the potential reward significantly outweighs the cost to develop then the decision to proceed […]

  • Agile Contracts: The Big Secret

    May 28, 2014 | 07:29 am

    Agile Contracts: The Big Secret There’s endless debate in the industry around contracting models and which is the best model, to further confuse the subject there’s always a “Yes but” in the mix, over the last 10 years its been “Yes, but what about contracts with agile” before that it was “Yes, but what about contracts with iterative development” In […]

  • Change by Assertion

    May 27, 2014 | 02:28 am

    Change by Assertion I’ve been involved in process improvement for around twenty years, I think I’ve had some successes. This is a problem “I think I’ve had some successes” ? Last year, I was having a conversation with my friend and colleague about how we could approach a particularly tricky question, Mike and I were challenged with understanding the performance […]

  • Is your project a Death March?

    May 26, 2014 | 07:00 am

    Is your project a Death March? Death March projects are those projects that everybody has heard about where everyone on the team knows the project is pointless yet all the team members persist despite the feeling of impending doom. The team may make attempts to correct the problem but are usually thwarted in their efforts to change. Death March projects persist […]

  • About Me

    May 26, 2014 | 03:07 am

    About Me I’m a lover of history, a follower of technology old and new, I love the fells of Northern England. My professional life is almost exclusively focused on helping organisations large and small operate more effectively. I’m a coach, mentor, and a listener, thinker and sounding board for ideas. My greatest pleasure is in seeing the […]